Medanta Hospital (“we,” “us,” or “our”) is committed to protecting the privacy of your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website medantaexpert.site (the “Site”) or use our services.
By accessing or using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Includes data that can identify you, such as:
Full name
Email address
Phone number
Mailing address
Date of birth
Insurance details (if applicable)
b. Health Information
Includes any information related to your physical or mental health, including:
Medical history
Symptoms or conditions
Prescriptions
Treatment plans
Clinical or diagnostic data
Insurance or billing records
c. Automatically Collected Information
When you visit our Site, we may collect:
IP address
Browser and device data
Pages visited
Referring website
Session duration
This is typically collected via cookies or analytics tools (see Section 4).
2. How We Use Your Information
We use your information to:
Provide and manage healthcare services
Respond to your inquiries or schedule appointments
Comply with legal and regulatory requirements
Process insurance claims (if applicable)
Improve our services and website functionality
Communicate with you about services, health updates, or reminders (with your consent)
3. Disclosure of Your Information
We may share your personal and health information with:
Healthcare providers or staff directly involved in your care
Health insurance providers for billing or coverage verification
Business associates or service providers (e.g., IT support, cloud services) under strict confidentiality agreements
Regulatory authorities, if required by law (e.g., public health reporting or legal obligations)
Emergency services if needed to protect your health or safety
We will never sell or rent your health information.
4. Cookies and Analytics
We may use cookies, tracking pixels, or analytics tools (such as Google Analytics) to understand usage patterns and improve the Site. These tools do not collect health information and you may control cookie settings through your browser.
5. HIPAA Compliance (if U.S.-based)
If you are in the United States, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled in accordance with federal privacy and security rules. A separate HIPAA Notice of Privacy Practices may be provided if you are receiving healthcare services from us.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your health records
Correct or update your personal or health data
Request a copy of your data in a portable format
Withdraw consent (where applicable)
File a complaint with a data protection authority
To make such a request, contact us at [Your Contact Email].
7. Data Security
We take appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
8. Data Retention
We retain your health and personal information for as long as necessary to fulfill the purposes described in this policy or as required by law (e.g., medical record retention laws).
9. Third-Party Links
Our Site may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal or health information.
10. Children’s Privacy
We do not knowingly collect personal or health information from children under the age of 13 without verified parental consent. If you believe we have collected data from a child, contact us immediately at [Your Contact Email].
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and the updated “Effective Date” will reflect the new version. Continued use of our Site or services after changes means you accept the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding your privacy, please contact us at:
Medanta Hospital
Email: hello@medantaexpert.site